Questions before your city buys

No. Content your staff enter is used to produce your draft and nothing else. It is not used to train models, and it is not shared with other customers.

Data is stored in the United States. Your organization controls retention: drafts and uploaded documents each have their own retention window, which an administrator can shorten at any time. When a retention period ends, the content is deleted automatically.

Drafts are private to the person who created them unless they choose to share. Administrators can see usage totals — how many requests a department used — but not the content of individual drafts.

Yes. Administrators assign department access by role, so a Parks & Recreation coordinator sees Parks helpers and not, for example, City Attorney material.

You can export your saved helpers and draft history before the subscription ends. After cancellation, your content is deleted according to the retention terms in your contract.

No. It writes a draft. A staff member reviews, corrects, and approves everything before it is used. The tool is an assistant, never the author of record — and the product says so on every screen where a draft appears.

It can. That is why every draft carries a human-review requirement and why staff are asked to verify facts, names, dates, and figures. Municiprompt is designed to save drafting time, not to remove professional judgment.

Treat them exactly as you would any other working draft created by staff. Your records retention policy governs; we do not change your obligations. Talk to your city attorney about how drafts fit your existing schedule.

That depends on your state and your own policies — several states now have guidance on disclosing AI assistance in government communications. We recommend confirming with your city attorney, and we can supply documentation of how the tool is used to support that review.

Yes. We provide a pricing schedule, standard contract terms, and security documentation you can attach directly to a solicitation.

Yes for city and department plans. Individual Professional subscriptions are paid by card. City plans are quoted and invoiced against a purchase order (PO) or contract.

Yes. Start with a single department, prove the value internally with its usage report, and expand to a citywide plan when it goes to council — what you have already paid is credited toward the larger plan.

Yes. Multi-year agreements are available and are typically how cities lock in pricing across budget cycles.

No. Every purchase is prepaid or approved by an administrator in advance. If a department exhausts its included AI requests, the tool stops and prompts an administrator — it does not keep running and invoice you later.

No. Helpers are written in plain language and describe the task, not the technology. Staff pick the task they need, describe their situation — by typing or by speaking — and get a draft.

Yes. Every helper accepts dictation, which matters most for field staff — police, fire, EMS, public works — who are describing something in the moment rather than working from a document.

An individual is productive in minutes. A citywide rollout is typically scheduled around a Guided Onboarding Session, department access setup, and inviting staff — most cities are live within a couple of weeks.

City plans include onboarding. Additional training sessions are available as an add-on, and a help center with how-to articles is available to every user.

By population band, which is the closest proxy to how many staff will use it. Each band includes a seat count and a pooled allowance of AI requests shared across departments.

An administrator can buy a prepaid pack or upgrade capacity. Nothing runs over silently.