What an AI helper actually does
In plain words: you describe your situation, the helper writes a first draft, and you edit it. No technical skill, nothing to break.
3 min read
Short lessons, plain words
Nothing here assumes you have used AI before. Start at the top if this is new to you.
Next live onboarding webinar
Open to any cityOne session for new users, one for administrators, every week. Bring your own questions — nothing is pre-recorded.
- Thu, Aug 20 · 10:00 AM CTNew users — start hereRSVP
- Tue, Aug 25 · 2:00 PM CTAdministrators — setup and rolloutRSVP
- Thu, Aug 27 · 10:00 AM CTNew users — start hereRSVP
- Tue, Sep 1 · 2:00 PM CTAdministrators — setup and rolloutRSVP
All times are Central Time. Sessions are recorded and added to the video library.
Onboarding video library
Cannot make a live session, or joined a city midweek? The same ground is covered in short videos and written guides you can work through whenever suits.
Browse the libraryExplainer videos
Two to eight minutes each. Watch on a phone between jobs.
The video slate below is planned and scripted first — the written guides underneath cover the same ground today, so nobody has to wait to learn something.
Coming soon
What is AI, really?
Two minutes, no jargon, for the staff member who has never used it and is quietly worried about looking foolish.
Start here2 min
Coming soon
Why it writes a draft, not a document
The single most important idea in the product: you stay the author, it just gets you off a blank page.
Start here2 min
Coming soon
Running your first helper
A screen recording from browse to finished draft, start to finish.
Start here4 min
Coming soon
Dictating from the field
Filmed on a phone: describing a street issue out loud and getting a report draft back.
Everyday use3 min
Coming soon
How to check a draft properly
What good review looks like, using a real example with a deliberately wrong date in it.
Everyday use4 min
Coming soon
Administrator setup, end to end
Departments, roles, invitations, and the usage meter in one pass.
For administrators8 min
How-to articles
Everything the videos cover, in writing — searchable and quick to skim.
Start here
Your first draft in five minutes
Pick a helper, describe what you need, and get something you can edit. A walkthrough using a real meeting-minutes example.
5 min read
Everyday use
Speaking your input instead of typing it
How dictation works, when it helps most in the field, and how to correct what it heard before you generate a draft.
4 min read
What to check before you send anything
The review habit that keeps AI drafts safe: verify facts, names, dates, and figures — and never let a draft go out unread.
4 min read
Describing your situation well
The difference between a vague request and a useful one, with side-by-side examples from code enforcement and parks.
6 min read
Using your own documents as context
When to attach a file instead of describing something, which formats work, and how long uploads are kept.
4 min read
For administrators
Setting up departments and seats
For administrators: inviting staff, assigning department access by role, and keeping your seat count tidy.
7 min read
Understanding your usage allowance
For administrators: how pooled AI requests work, what happens when a department runs low, and how to add capacity.
5 min read
Talking to your city attorney about AI
For administrators: the questions legal will ask about records retention, disclosure, and public accountability — and how to answer them.
8 min read
Want a session for your team?
Live training sessions walk a whole department through the helpers they will actually use.